Privacy Policy

Last Updated: October, 2026


The Detail Station (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.detailstationcincy.com/ (the “Website”), contact us, request a quote, schedule a service, or otherwise interact with our business.


By using our Website or services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for specific processing activities, we will obtain that consent as required.


1. Information We Collect


We may collect the following categories of information, depending on how you interact with us and which Website features you use.


Personal Information You Provide


When you contact us, request a quote, schedule an appointment, or submit a form, you may provide information such as:


  • Name: Your first and last name.
  • Email Address: Your email address for responses, quotes, and service-related communications.
  • Phone Number: Your phone number for inquiries, appointment coordination, and customer support.
  • Vehicle Information: Your vehicle's make, model, year, and other details relevant to the requested service.
  • Service Preferences: Information about the services you are interested in and your appointment preferences.
  • Messages and Other Information: Questions, feedback, or other information you choose to provide through our forms or communications.


Please do not submit sensitive personal information unless it is necessary for your request.


Information Collected Automatically


When you visit our Website, certain technical information may be collected automatically, depending on our Website configuration and the technologies enabled. This information may include:


  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device and operating system information.
  • Pages viewed, links clicked, and interactions with the Website.
  • Date, time, and duration of visits.
  • Referring websites or pages.


Cookies and Similar Technologies


Our Website or third-party providers may use cookies, pixels, tags, or similar technologies to operate the Website, understand visitor activity, measure performance, and support advertising where applicable.


The information collected depends on the tools enabled on our Website and your privacy settings. Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.


Information From Third Parties


We may receive information from third parties when you interact with our business through their platforms or services. Depending on the tools we use, these sources may include analytics providers, advertising platforms, scheduling tools, communication providers, or social media services.


The information received and how it is used depend on the relevant service and your settings with that provider.


2. How We Use Your Information


We may use personal information for the following purposes:


  • Responding to questions, inquiries, and requests for quotes.
  • Scheduling, confirming, and managing appointments.
  • Providing requested services and customer support.
  • Communicating about services, appointments, and customer requests.
  • Operating, maintaining, and improving our Website and business operations.
  • Understanding Website usage and measuring performance.
  • Evaluating the effectiveness of advertising and marketing, where applicable.
  • Sending marketing communications where permitted by law and, when required, with your consent.
  • Detecting, preventing, and addressing fraud, security issues, or misuse.
  • Complying with legal obligations and protecting our legal rights.
  • Managing business records and other legitimate administrative needs.


We will use personal information for purposes consistent with this Privacy Policy and applicable law.


3. How We Share Your Information

We may disclose personal information in the following circumstances.


Service Providers


We may share information with vendors and service providers that help us operate our Website and business, such as Website hosting providers, scheduling tools, customer relationship management systems, communication providers, payment processors, and technical support providers, where applicable.


These providers may process information on our behalf to perform services for us, subject to applicable contractual and legal requirements.


Analytics and Advertising Partners


If analytics or advertising technologies are enabled on our Website, information may be disclosed to the providers operating those technologies to measure Website activity, evaluate marketing performance, or support advertising.


We do not sell personal information in exchange for money. However, certain disclosures of personal information to advertising or analytics partners may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws. Where required, we will provide the applicable notice and a method for exercising relevant opt-out rights.


Legal and Safety Reasons


We may disclose information when reasonably necessary to comply with applicable laws, regulations, legal processes, or lawful requests, or to protect the rights, property, safety, and security of our business, customers, or others.


Business Transfers


If our business undergoes a merger, acquisition, financing, restructuring, or sale of assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.


At Your Direction or With Your Consent


We may share information for other purposes when you request or authorize us to do so, or when otherwise permitted by applicable law.


4. SMS and Text Message Communications

If you provide your phone number and choose to communicate with us by text message, we may use that number to respond to inquiries, coordinate appointments, and provide service-related updates.


Where we offer promotional text messages, we will obtain any consent required by law. Consent to receive promotional messages is not a condition of purchasing goods or services.


Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.


You can opt out of text messages by replying STOP where that option is supported. You may also contact us using the details in the Contact Us section below. We may send a confirmation of your opt-out or a message necessary to complete a transaction or address a request, where permitted by law.


We do not sell personal information or share mobile phone numbers, SMS consent records, or text messaging opt-in data with third parties or affiliates for their own promotional or marketing purposes. We may share this information with service providers that help us deliver communications on our behalf, where necessary and subject to applicable requirements.


5. Cookies, Analytics, and Advertising


Our Website may use cookies and similar technologies for essential Website functions, analytics, performance measurement, and advertising, depending on the technologies enabled.


These technologies may help us understand how visitors use the Website, identify technical issues, measure the effectiveness of marketing campaigns, or deliver relevant advertising.


You can control certain cookies through your browser settings. Blocking some cookies may affect Website functionality. Where required by law, we will provide a consent mechanism for non-essential cookies and honor applicable choices regarding advertising or tracking.


If we use third-party analytics or advertising tools, those providers may process information according to their own privacy policies and terms. We encourage you to review those policies when using the relevant services.


6. Third-Party Websites and Services


Our Website may contain links to third-party websites, platforms, or services. We do not control the privacy practices of those third parties and are not responsible for their content, policies, or security practices.


Information you provide directly to a third party is governed by that third party's privacy policy and terms. We encourage you to review them before submitting personal information.


7. Data Retention


We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or regulatory obligations.


The retention period depends on the type of information, the purpose for which it was collected, applicable legal requirements, and whether the information is still needed for legitimate business purposes.


When personal information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or de-identify it, subject to applicable law and legitimate recordkeeping needs.


8. Data Security


We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.


However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.


9. Children's Privacy


Our Website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without obtaining any consent required by applicable law.


If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to address the information in accordance with applicable law.


If you believe a child has provided personal information to us, please contact us using the information in the Contact Us section.


10. Your Privacy Rights and Choices


Depending on where you live and subject to applicable law, you may have the right to:


  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Obtain a copy of certain personal information in a portable format.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising, sale, or sharing of personal information.
  • Request information about the categories of personal information collected, used, or disclosed.
  • Appeal a decision we make regarding a privacy rights request, where applicable.


These rights are not absolute and may be subject to exceptions under applicable law.


How to Submit a Privacy Request


To submit a privacy request, contact us using the email address or phone number listed in the Contact Us section. Please describe your request clearly so we can understand and process it.


We may need to verify your identity before completing a request. If permitted by law, an authorized agent may submit a request on your behalf, and we may request documentation confirming that authorization.


We will respond within the time required by applicable law. If we deny a request, we will explain the reason where required and provide information about any available appeal process.


Marketing Preferences


You may opt out of promotional emails by following the unsubscribe instructions included in the message, where available. You may also contact us directly to update your marketing preferences.


Opting out of promotional communications will not prevent us from sending non-promotional messages necessary to respond to your requests, manage appointments, provide services, or comply with legal obligations.


Browser Privacy Signals


Some browsers offer privacy signals, including Global Privacy Control (GPC), that communicate a user's preference regarding certain online tracking or data sharing.


Where required by applicable law, we will honor supported privacy signals for the relevant browser or device. The effect of a signal may depend on the applicable law and the context in which it is received.


11. International Visitors


Our business is located in the United States. If you access our Website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.


Privacy and data protection laws in those locations may differ from the laws where you live. Where required, we will apply appropriate safeguards to relevant transfers and processing activities.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website features, technologies, or legal requirements.


When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.


We encourage you to review this page periodically to stay informed about how we handle personal information.


13. Contact Us


If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:


Email: detailstationcincy@gmail.com


Phone: (513) 239-8534


Address: 8821 Chapelsquare Ln, Suite A, Cincinnati, OH 45249, United States